Business Flows Analysis System
Design a system for the business analysis, to explore how users are performing business processes in their day to day job.
My role is UX Designer role.
The interface is expected to be as simple as it is possible in the context of business logic. The business analysts should be able to see the full picture, details, and also different metrics.
Information Architecture & Useful Metrics
Investigate used by competitors' data, filters, and data slices for analysis.
Functionality & UX
Investigate features, used by competitors.
IxD & UI
Investigate useful controls for this kind of data, color sets adopted by complex systems, and easy navigation.
How to manipulate data visibility?
What features are being used?
What kind of actions could be taken?
What is the most important data on the main page?
How do they present the process?
What kind of information do they present?
Which of the filters are presented?
How do they present details of the flows?
As a Business Analyst, I want to be able to explore how employees use their business tools. How do they run processes from the start to finish, as well as where are the weaknesses and strengths?
As a user, I am a Business Analyst.
I want to optimize weaknesses in the frequent user flows and also fix abnormal cases.
So that I can find the most relevant flows to automate or fix.
Perception Of Solution
I focus on the balance between the complexity of the process and the Business Analyst needs to cover main flows as well as abnormal behaviors in a user-friendly way in order to focus on the most problematic and sensitive areas.
Is a technique designed to discover, monitor, and improve real processes by extracting readily available knowledge from the event logs of information systems or real-time processes screening.